Do you offer after sales
support?
Divine IT Limited
provides minimum six months free after sales support. Afterwards a support will
be applied as per SLA
Do you offer any
support packages?
No, we offer support on
case by case basis, all support requests are subject to Divine IT Limited’s
terms of service, you are welcome to contact us if you wish to obtain a copy of
our Terms of Trade document.
What
types of support are included with LinesPay?
A standard supports are
applicable for LinesPay which includes an initial period of free support and
afterwards on yearly contract. The support includes Telephone support, Online
Support, Email Support, & Onsite support.
What
are the technical support hours?
When it comes to support
we are none to anyone. Our dedicated support team is always up to provide a
proper guideline for the clients towards to effective solutions. Our normal
business hours is 5 days a week from 10 am to 8 pm and if required 24/7.
How
much you charge for customer support?
It is depends on support
volume and on application type. There is always an SLA in between both partied
for customer support
What is LinesPay
application uptime?
LinesPay application
uptime is 24 hours. If there is any maintenance needed we notify our customer’s
before we start. Generally we do maintenance on weekend or holiday.
Do you offer live Web
support?
Our support team is
equipped with tools to offer live Web support. Our support engineers can (with
a customer’s permission) remotely view and control your instance of
application, walking you through any necessary fix. With live web support it’s
like having us on-site within minutes.
Does the support include
technical issues such as customization?
Customizations are not
included in the support plan.
What happen if I need
new features or enhancement into the system?
Our business analysis
team will go through with your requirements. After getting the requirement
analysis sheet and approval there will be a quotation for the enhancement
service
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